Terms of Service

What These Terms Mean for You

These Terms of Service govern your use of Keepsies. Here is what matters most before you read the full document:

• You own your content. Your photos, videos, audio, notes, and memories are yours. We do not claim any ownership over what you create in Keepsies.
• We only use your content to provide the app to you. We will never use your family's content for advertising, sell it, or share it with third parties for their own purposes.
• This is a platform for parents, not children. You must be at least 16 years old to create an account.
• Your content is stored securely on our servers. All data is encrypted in transit and at rest, hosted on Supabase (AWS) infrastructure in the United States.
• You control who sees your content. Family sharing is optional and entirely under your control.
• Keepsies offers both free and paid features. The core app is free. Keepsies Pro unlocks additional features via subscription. We also offer a merchandise shop where you can purchase physical products featuring your children's avatars.
• We will always notify you before anything material changes. If we update these Terms in a way that affects your rights, you will hear about it before it takes effect.
• There are things you may not use Keepsies for. Most importantly: no illegal content, no CSAM, no harassment.

If you have questions about anything in these Terms, contact us at hello@keepsies.app before using the app.

1. Acceptance of These Terms

These Terms of Service (“Terms”) form a legally binding agreement between you and Mintzi LLC (“Company,” “we,” “us,” or “our”), a Wyoming limited liability company, governing your use of the Keepsies mobile application and any related services (collectively, the “Service”).

By downloading, installing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 years old to create a Keepsies account. By creating an account, you represent and warrant that you meet this requirement and confirm that you are at least 16 years old. If we discover that an account was created by someone under 16, we will promptly delete that account and all associated data.

Keepsies is a platform for parents and guardians. By using the Service, you represent that you are the parent or legal guardian of any child whose information or memories you record using the app. You are responsible for ensuring that any content you add about a child is added with appropriate parental authority.

3. Description of Service

Keepsies is a private milestone tracking and family journal application that allows parents and guardians to record, organize, and preserve memories of their children's development. The Service includes:

• Recording milestones, notes, quotes, and artwork with photos, videos, and audio.
• Creating and customising avatars for your children.
• Receiving personalized memory prompts powered by AI-assisted technology.
• Sharing children's profiles with family members you invite (Keepsies Pro).
• Purchasing physical merchandise featuring your children's avatars through the Keepsies shop.
• Subscribing to Keepsies Pro for additional features.

The Service stores your content on our servers, hosted by Supabase on Amazon Web Services (AWS) infrastructure in the United States.

We may introduce additional features over time. Any new features that involve collecting or processing data in new ways will be accompanied by an update to these Terms and our Privacy Policy before they launch.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to you, except where immediate action is required to address a security risk or legal obligation. We will not discontinue the core Service without providing you with sufficient time to export your content.

4. Accounts and Security

To use Keepsies, you must create an account using a valid email address. We use a passwordless authentication system — when you sign in, we send a one-time passcode (OTP) to your email. You are responsible for:

• Providing an accurate and current email address during registration.
• Maintaining the security of the email account used for authentication, as it serves as your sole login credential.
• All activity that occurs under your account, whether or not you authorized it.
• Notifying us immediately at hello@keepsies.app if you suspect unauthorized access to your account.

You may not create more than one account per person or transfer your account to another person. We use Supabase to manage authentication. One-time passcodes are time-limited and single-use. We will never ask you for a login code by email or through the app outside of the standard sign-in flow.

5. Your Content

5.1 You Own Your Content

You retain full ownership of all photos, videos, audio recordings, notes, milestone records, quotes, artwork, avatar designs, and other content you create or upload using the Service (“User Content”). These Terms do not transfer any ownership rights to us.

5.2 License You Grant Us

To operate the Service, you grant Mintzi LLC a limited, non-exclusive, royalty-free license to store, process, transmit, and display your User Content solely for the purpose of providing the Service to you and to users you have granted access through family sharing. This license:

• Is limited strictly to what is necessary to deliver the Service to your account and to any users you have explicitly shared access with.
• Includes the right to create thumbnails, previews, or other derivative formats necessary for the technical operation of the Service.
• Includes the right to render your avatar designs into print-ready files when you place a merchandise order through the Keepsies shop, and to share those rendered files with our fulfillment partner for the sole purpose of producing and delivering your order.
• Includes the right to process limited text-based content (such as brief excerpts from recent memories) through AI services for the purpose of generating personalized prompts, as described in our Privacy Policy.
• Does not permit us to use your content for advertising, marketing, or any other purpose.
• Does not permit us to sublicense your content to third parties, except to the subprocessors named in our Privacy Policy who process data on our behalf under strict contractual restrictions.
• Terminates when you delete the relevant content or close your account.

If we introduce new features that require an expanded license, we will describe the scope clearly and obtain your affirmative consent before those features process your content.

5.3 Your Responsibility for Content

You are solely responsible for the User Content you add to Keepsies, including content you add to child profiles shared with you by another user. By uploading or creating content, you represent and warrant that:

• You have all necessary rights to the content and to grant us the license described above.
• The content does not violate any applicable law or these Terms.
• The content does not infringe the intellectual property, privacy, or other rights of any third party.

6. Acceptable Use

You agree to use Keepsies only for its intended purpose: recording and preserving personal family memories. You may not use the Service to upload, store, or transmit content that:

• Is illegal under applicable local, national, or international law.
• Depicts or facilitates child sexual abuse or exploitation (CSAM). See Section 8 for our mandatory reporting obligations.
• Is pornographic, obscene, or contains sexually explicit material.
• Is defamatory, harassing, threatening, or abusive toward any person.
• Infringes the copyright, trademark, privacy, or other intellectual property rights of any third party.
• Contains malware, viruses, spyware, or any other malicious code.
• Is intended to deceive, impersonate another person, or misrepresent your identity.

You also agree not to:

• Attempt to gain unauthorized access to any part of the Service or another user's account.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile, or attempt to extract the source code of the App.
• Use the Service for any commercial purpose without our prior written consent.
• Scrape, crawl, or systematically extract data from the Service.
• Misuse the family sharing feature to grant access to anyone who is not a trusted family member or caregiver of the child.

7. Cloud Storage and Family Sharing

7.1 Cloud Storage

All User Content is stored on our servers hosted by Supabase on Amazon Web Services (AWS) infrastructure in the United States. This includes children's profiles, milestones, quotes, memories, notes, photos, videos, audio recordings, artwork, and avatar designs. All data is encrypted in transit and at rest. For full technical details, see our Privacy Policy.

7.2 Family Sharing

Keepsies allows you to share access to specific children's profiles with other users. Family sharing is a Keepsies Pro feature and is entirely optional:

• Inviting users. You can invite another person by entering their email address. The invited person must create their own Keepsies account (subject to the same 16+ age requirement) to accept the invitation. Invitations expire after 30 days if not accepted.
• Permission levels. You choose whether an invited user receives view-only access or edit access. View-only users can see the child's profile and content but cannot modify it. Edit-access users can also add milestones, photos, notes, and other content to the child's profile.
• Owner control. Only the profile owner can grant, change, or revoke sharing permissions. Invited users cannot re-share access with others.
• Revoking access. The profile owner can revoke an invited user's access at any time. Upon revocation, the invited user immediately loses the ability to view or interact with the shared profiles.
• Content ownership. Content added by an invited user with edit access becomes part of the child's profile and is owned by the profile owner. If the invited user's access is revoked or their account is deleted, the content they added remains on the profile.

7.3 Your Responsibility for Sharing

You are solely responsible for deciding who you share your children's profiles with. We strongly recommend sharing only with trusted family members or caregivers. Once you grant someone access to a child's profile, they can view the content within it (and add content, if given edit access). While we enforce access controls within the App, we cannot prevent an invited user from taking screenshots or otherwise capturing content outside the App. By sharing a profile, you acknowledge this limitation.

8. Child Safety

8.1 Zero Tolerance for CSAM

Keepsies has an absolute zero-tolerance policy for Child Sexual Abuse Material (CSAM). Uploading, storing, or transmitting CSAM is illegal and results in immediate account termination and referral to law enforcement.

8.2 Mandatory Reporting

In compliance with 18 U.S.C. § 2258A and applicable international obligations, we are legally required to report any apparent CSAM to the National Center for Missing and Exploited Children (NCMEC) and relevant law enforcement authorities. This is a legal requirement, not a discretionary policy choice.

8.3 Detection

Because User Content is stored on our servers, we reserve the right to implement technical detection measures (such as hash-based scanning) to identify known CSAM. Any detection measures will be designed to minimize false positives and will not involve human review of your content except where a match is flagged.

8.4 Reporting Concerns

If you encounter content within the Service that you believe depicts child exploitation or abuse, please report it immediately to hello@keepsies.app and to your local law enforcement.

9. Payments and Subscriptions

9.1 Keepsies Pro

Keepsies offers a free tier with core features and an optional paid subscription called Keepsies Pro that unlocks additional capabilities. The free tier includes up to 25 photo uploads per month. Keepsies Pro removes this limit and adds features including video and audio recording, family sharing, a discount on merchandise, and more.

Keepsies Pro subscriptions are purchased through the Apple App Store (iOS) or Google Play Store (Android). Billing is handled entirely by Apple or Google — we do not receive or store your payment card details from these transactions. Subscription pricing, billing cycles, and trial periods (if any) are displayed in the App before purchase.

You may cancel your Keepsies Pro subscription at any time through your device's subscription management settings (Apple Settings or Google Play). Cancellation takes effect at the end of your current billing period. Upon cancellation, you retain access to Pro features until the end of the paid period, after which your account reverts to the free tier. Your existing content is not deleted when your subscription ends.

9.2 Merchandise Shop

Keepsies offers a shop where you can purchase physical products (such as magnets and mugs) featuring your children's avatar designs. When you place a shop order:

• Payment processing. Payments are processed by Stripe. You will be redirected to a secure Stripe checkout page to complete your purchase. We do not receive or store your payment card details.
• Shipping. Your shipping address is collected during checkout. We offer shipping to select countries. Shipping rates are displayed at checkout before you confirm your order.
• Fulfilment. Orders are manufactured and shipped by our print-on-demand partner, Printful. Your avatar design is rendered into a print-ready file and shared with Printful along with your shipping information for the sole purpose of producing and delivering your order.
• Pro discount. Keepsies Pro subscribers receive a 20% discount on merchandise purchases, applied automatically at checkout.

9.3 Refunds

• Subscriptions. Refunds for Keepsies Pro are handled by Apple or Google according to their respective refund policies. We do not process subscription refunds directly.
• Merchandise. Because merchandise is custom-printed on demand, refunds are generally available only for defective or damaged items, in accordance with our fulfillment partner's policies. If you receive a defective or damaged product, please contact us at hello@keepsies.app and we will work with you to resolve the issue.

9.4 Pricing

We may change subscription pricing with at least 30 days' notice before the change affects your next billing cycle. Merchandise prices may change at any time; the price shown at checkout is the price you pay. Our firm commitments:

• No surprise charges. We will clearly disclose all pricing before you are charged and will never bill you without your prior, explicit authorization.
• Clear cancellation. You will always be able to cancel a subscription without contacting support.
• No hidden fees. Shipping costs, taxes, and any applicable discounts are displayed at checkout before you confirm your order.

10. Intellectual Property

10.1 Our Property

The Keepsies application, including its design, code, features, trademarks, logos, and all content created by us, is the property of Mintzi LLC and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

10.2 Feedback

If you provide suggestions, ideas, or feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without compensation or confidentiality obligations. Feedback does not include your User Content.

10.3 Copyright Complaints

If you believe that content within the Service infringes your copyright, please contact us at hello@keepsies.app with a description of the work you believe has been infringed, the location of the allegedly infringing content, and your contact information.

11. Third-Party Services

The Service integrates with third-party services to function. Our active third-party service providers include Supabase (authentication and data storage), Amazon Web Services (cloud infrastructure), Google Cloud (backend hosting), AppsFlyer (analytics), Firebase Crashlytics (crash reporting), Stripe (payment processing), Printful (order fulfillment), RevenueCat (subscription management), Resend (transactional email), and Expo (push notifications). A complete list with details on what data each provider receives is available in our Privacy Policy.

Apple and Google operate the app stores through which you download Keepsies and process in-app purchases. Your relationship with Apple and Google is governed by their own terms of service, which apply independently of these Terms.

We are not responsible for the practices, content, or availability of third-party services.

12. Data Storage and Availability

Your User Content is stored on our servers hosted by Supabase on Amazon Web Services (AWS) infrastructure in the United States. While we take reasonable measures to ensure the availability and integrity of your data, including encryption in transit and at rest, no system is completely immune to failure.

We recommend that you maintain your own backups of important content. We will make commercially reasonable efforts to maintain the availability of your data, but we cannot guarantee uninterrupted access to the Service.

If you delete your account, all associated User Content will be permanently deleted from our servers within 30 days. This action is irreversible. Purchase and order records may be retained as required by applicable tax and legal obligations. See Section 15 for details on account termination.

13. Disclaimers

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, Mintzi LLC makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. Some jurisdictions do not permit the exclusion of implied warranties. If you are a consumer in such a jurisdiction — including the EU and UK — you retain any statutory warranties that cannot be excluded by contract.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Mintzi LLC and its members, officers, and employees will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including loss of data, loss of profits, or loss of goodwill.

Our total aggregate liability to you for any claims arising from these Terms or your use of the Service will not exceed the greater of (a) the amount you paid to us in the twelve months preceding the claim, or (b) $100 USD.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law. If you are a consumer in the EU or UK, your statutory consumer rights are not affected by this limitation.

15. Termination

15.1 Termination by You

You may stop using the Service and request deletion of your account at any time via Settings in the App or by emailing us at hello@keepsies.app. Upon confirmation of your request, your account information and all User Content (including children's profiles, milestones, quotes, memories, notes, photos, videos, audio recordings, and artwork) will be permanently deleted from our servers within 30 days. Any family sharing permissions you granted or received will be immediately revoked. Any active Keepsies Pro subscription should be canceled separately through your device's subscription settings to avoid continued billing.

15.2 Termination by Us

We may suspend or terminate your access to the Service if we determine, acting reasonably and in good faith, that:

• You have violated these Terms, particularly the acceptable use provisions in Section 6.
• You have uploaded or transmitted illegal content, including CSAM.
• Your account has been inactive for an extended period and you have been given prior notice.
• We are required to do so by law or regulatory authority.

Except where immediate action is required to address illegal content, a security risk, or a legal obligation, we will give you reasonable notice and an opportunity to respond before suspending or terminating your account.

15.3 Effect of Termination

Upon termination, your right to use the Service ends immediately. All User Content stored on our servers will be deleted within 30 days of account closure. Content you added to other users' shared profiles may be retained by those profile owners. Purchase and order records may be retained as required by applicable tax and legal obligations. We recommend exporting any content you wish to keep before closing your account.

16. Acquisition and Change of Control

If Mintzi LLC is acquired by or merges with another company, your personal information and User Content may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to the same privacy protections described in our Privacy Policy at the time of transfer.

We will notify you of any change of control that materially affects how your data is handled, giving you the opportunity to delete your account and content before the transfer takes effect if you choose.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles, except where mandatory consumer protection laws in your jurisdiction require the application of local law.

17.2 Informal Resolution

Before initiating any formal dispute process, please contact us at hello@keepsies.app and give us a reasonable opportunity to resolve the issue informally.

17.3 Binding Arbitration (US Users)

For users in the United States, any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Cheyenne, Wyoming, or by remote proceedings. Either party may bring a claim in small claims court instead of arbitration, provided the claim qualifies under that court's rules.

17.4 Class Action Waiver (US Users)

To the extent permitted by applicable law, you agree that any dispute will be resolved on an individual basis and not as part of a class, collective, or representative action.

17.5 International Users

If you are located in the EU, UK, Canada, Australia, or any jurisdiction where mandatory consumer protection laws grant you rights that cannot be waived by contract, those rights are not affected by Sections 17.3 or 17.4. You retain the right to bring claims before the courts or applicable dispute resolution bodies in your home jurisdiction.

18. Changes to These Terms

These Terms describe our current practices and commitments. We will update them as the Service evolves. For material changes that affect your rights or obligations, we will notify you via in-app notification and email at least 30 days before the updated Terms take effect.

Your continued use after the notice period constitutes your acceptance of the updated Terms. Where applicable law requires affirmative consent rather than notice alone, we will obtain that consent before the change applies to you.

19. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mintzi LLC regarding the Service.

Severability. If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.

No Waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets, subject to Section 16.

Force Majeure. We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, or internet or infrastructure outages.

Relationship of Parties. These Terms do not create a partnership, joint venture, employment, or agency relationship between you and Mintzi LLC.

Language. These Terms are written in English. If translated, the English version will prevail in the event of any conflict, to the extent permitted by applicable law.

20. Contact Us

If you have questions about these Terms, need to report a violation, or want to exercise any of your rights, please contact us:

• Email: hello@keepsies.app
• Website: keepsies.app
• Company: Mintzi LLC
• Jurisdiction: Wyoming, United States

We aim to respond to all inquiries within 5 business days.